Privacy Policy

Last Updated: 03.02.2026

This Privacy Policy explains how TopScaling (“we,” “us,” or “our”) collects, uses, and protects information when you use our website and AI-driven automation platform designed for call handling, appointment scheduling, and system automation.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

Name, business name, email address, phone number

Business details related to HVAC services

Information submitted through forms, calendars, or onboarding steps

b. Automatically Collected Information

IP address, browser type, device information

Website usage data (pages visited, time on site)

Cookies and tracking technologies for analytics and performance

c. Call & Messaging Data

Call recordings, transcripts, SMS or chat data generated by AI systems

Appointment booking information

Lead qualification responses

2. How We Use Your Information

We use collected data to:

Deliver AI call handling, lead booking, and automation services

Improve service quality, accuracy, and performance

Communicate with you regarding setup, support, or billing

Monitor system usage and prevent abuse

Comply with legal or regulatory requirements

3. Data Sharing

We do not sell your personal data.

We may share information with:

Trusted service providers (CRM platforms, AI voice providers, SMS gateways)

Analytics and performance tools

Legal authorities if required by law

All partners are required to protect your data.

4. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Call Recording & Consent

By using our services, you acknowledge that calls may be recorded or processed by AI systems for quality control, automation, and booking purposes. You are responsible for complying with local call-recording and consent laws when using our systems.

6. Your Rights

Depending on your location, you may have the right to:

Request access to your data

Request correction or deletion

Opt out of non-essential communications

Requests can be sent to: [email protected]

7. Cookies

We use cookies for functionality, analytics, and performance tracking. You may disable cookies in your browser, but some features may not work properly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

9. Contact Us

If you have questions about this Privacy Policy, contact:

TopScaling
Email: [email protected]
Website: www.topscaling.co